Refunds & Returns

Return & Exchange Policy

At Lumod, we are committed to customer satisfaction. For most products on our website, you may exchange for a different product or return it within 30 days of receiving it for a refund, subject to a 25% restocking fee (all original shipping charges are non-refundable). Merchandise must be in new, uninstalled condition and in its original packaging to qualify for a return. Used or installed items are non-refundable.

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How to Start a Return

To initiate a return, please email us at support@lumodlighting.com with your order number. Once your return request has been authorized, we will generate a return shipping label for you by email. Simply print the label, attach it to the box, and drop off at your local shipping center—or we can help arrange a pickup from your location. Items sent back to us without first requesting a return will not be accepted.

All returns/exchanges must be shipped back to us within 10 business days of your return label being generated, or the request will be cancelled.

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Condition of Returned Items

• Non-Refundable: Any merchandise that has been used, previously assembled/installed, or is no longer in new condition.
• Packaging: All returns/exchanges must be in their original box and packaging. If you do not have the original box and packaging, please notify our support team to discuss alternative options.

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Refunds, Exchanges & Store Credit

Your refund, exchange, or store credit will be issued after the item has been returned and inspected. Please note that once a refund is issued, it can take 7–14 business days for the credit to appear on your bank statement, depending on your financial institution.

• 25% Restocking Fee: All returns for refund are subject to a 25% restocking fee.
• Original Shipping Charges: Any shipping fees paid on the original order are non-refundable.
• Return Shipping Costs: The cost of return shipping will be deducted from your credit amount. In other words, you are responsible for all return shipping costs.

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Exceptions — We Cannot Accept Returns Of:

1. Products that have been clearly identified as non-returnable on the Product Details Page.
2. Products that have been damaged by the user (not a product defect).
3. Products not in the original box and packaging.
4. Products that are Made-to-Order, Custom, or Special Order to your specifications.
5. Large quantities of the same product (6 or more).
6. Open-Box items or Special Deal merchandise (e.g., Black Friday, Cyber Monday, Clearance, etc.).

Before ordering large quantities, special order, or custom products, we encourage you to ask as many questions as possible to ensure that the product(s) will meet your needs (including dimensions, electrical requirements, etc.).

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Large Orders Over $2,500

Any accepted request to return items totaling more than $2,500, even in brand new condition, will incur a restocking fee of at least 25%.

We reserve the right to issue refunds in the form of store credit in certain circumstances.

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Refunds for PayPal Orders

Due to changes in PayPal’s policies, we are no longer able to recover the transaction fees they charge when we issue refunds. Therefore, for all orders originally paid via PayPal, any refunds issued will be less 4.5% to cover the transaction fee initially charged to us.

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European Union 14-Day Cooling Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging—and you’ll also need the receipt or proof of purchase. Please note that used or installed items remain non-refundable.

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If you have any questions about this policy or need further assistance with a return or exchange, please reach out to our support team at support@lumodlighting.com. We appreciate your business and will do our best to help you find the right lighting solution!