Frequently Asked Questions
Ordering
What payment methods do you accept?
We accept all major credit cards, along with PayPal, Amazon Pay, Google Pay and Apple Pay.
Do you offer financing?
Yes, we do offer multiple financing options! Our current financing partners include ShopPay, Affirm, AfterPay and PayPal Credit. Alternatively, some of our customers have opened credit cards with low/zero introductory interest rates as a way to finance their orders over time.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Returns are accepted within 30 days. Just email us directly and we’ll take you through the process.
Can I place my order by phone?
To keep your private payment details safe and secure, we do not offer the option to place orders over the phone. However, our website makes it simple, convenient and safe to place your order in minutes, 24/7!
Shipping
How much does shipping cost?
Standard ground shipping anywhere Nationwide within the U.S. is free! However, we do have expedited shipping options available.
If you need your order shipped outside of the Continental United States, please contact us for assistance.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will require a custom shipping quote. Please contact our customer support team for assistance.
How long will it take to get my order?
It depends on where you are. In-stock order will ship within 1 business day, and typically will take anywhere from 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners, including Fedex, UPS and DHL. You’ll be asked to select a delivery method during checkout.
Product
How do I assemble or install my product?
All products will come with an instruction manual in the box, but in many cases, professional installation by a licensed electrician is required. If you did not receive an instruction manual with your order, please contact us.
Does my product come with a warranty?
Yes! All products purchased directly through our website come standard with our Exclusive 2 Year Limited Warranty.
We also have Extended Warranty options available.
There is an issue with my product, what should I do?
We will be happy to get your issue resolved quickly and in most cases without having to return your product!
Please contact us with your order number and provide details of the issue you are experiencing so we can assist you.
What shipping carriers do you use?
We use all major carriers, and local courier partners, including Fedex, UPS and DHL. You’ll be asked to select a delivery method during checkout.
Have a different question?
If we still haven't answered your question, please contact us below.
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By Phone
+1 888-61-LUMOD (58663)
Monday thru Friday, 9am-5pm PST
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By Email
Hello@LumodLighting.com
Our 24/7 Support Team is standing by.
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